De-escalation Techniques (WAAMH)

This course is designed to assist service providers and front-line staff to respond appropriately to threatening, violent, aggressive and other unexpected or inappropriate behaviour.

Most people who deal with the general public will on occasion face a difficult or potentially dangerous situation. How we respond to a potential crisis can make the difference between smooth resolution and an emergency situation.

Providing practical response strategies, this course looks at the four step SAFE de-escalation process: Situation—Assess—Facilitate—Evaluate.

Content covered includes:

•  Establish rapport
•  Recognise danger
•  Empathetic communication
•  Preventative techniques
•  Identify and assess behaviours
•  Relevance of mental health + other conditions
•  Manage emotions and instinct
•  Verbal and nonverbal defusing techniques
•  Ensure personal safety

Scholarships:

There are two scholarship places available for consumers or carers who face financial difficulty in attending this course. Scholarship applications close 10 business days prior to a course and the successful applicants will be notified five business days prior to commencement of the event.

The cost will be 10% of the course rate. To apply for a scholarship place click here to complete the application form.

Payment Options:

Credit Card: Use "Register Now" below.
Invoice: This option will incur a $30 admin fee. Please click here to request invoice. 

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Location:

Venue map
Workzone Building, Level 1 (main reception) 1 Nash Street, PERTH (Attendees required to sign-in at main reception and also in the workshop class)

Price:

• Associate members: $220.00
• Full members: $195.00
• Non-members: $245.00
• Scholarship pre-approval required : $19.50